Privacy Policy
Last updated September 24, 2026
The short version
- We collect what we need to alert you: your email, the places you go to shows, the artists you follow and your alert settings.
- We never sell your information, never show ads and never share your data with advertisers.
- If you connect Spotify, we read which artists you listen to and nothing else. We don't keep your Spotify login or listening history.
- You can delete your account at any time, in the app or on the website. It's removed right away.
Face Value (“Face Value,” “we,” “us”) tells fans when concert tickets go on sale so they can buy at face value from the official seller. This policy covers the Face Value website, iPhone and Android apps, alerts and calendar feeds (together, the “Service”).
What we collect
Information you give us
- Account: your email address and password, or the name, email and profile photo that Google or Apple share when you sign in with them. With Sign in with Apple you can hide your email; we then get an Apple relay address. We never see your Google or Apple password, and passwords you set with us are stored only in hashed form by our sign-in provider.
- Places: the cities you choose (up to six) and how far you'll travel from each. We store the city name and its map coordinates, not your street address.
- Artists and alerts: artists you follow, which alerts you want (presales, general on-sales, the day before, email), and alerts you turn on or off for individual sales.
- Presale access: if you tell us which presale programs you can use (for example, a credit card brand or a fan club), so we can show which sales you qualify for. We never ask for card numbers or presale codes.
- Calendar: which calendar you use (Apple or Google) and which sales you add to it.
- App waitlist: your email, if you ask us to tell you when the app launches.
- Messages: anything you send us when you contact support.
Information from services you connect
- Spotify: if you connect Spotify, Spotify shares your top and followed artists with us once, so you can follow them on Face Value. We use Spotify's permission only for that, then discard it. We don't store your Spotify login, tokens or listening history. If you paste or share a Spotify link, we read only which artist it's for.
- Screenshots of music apps: if you choose a screenshot of your top artists, we send it to our AI provider (Anthropic) to read the artist names, then discard it. We don't store the image.
Information collected automatically
- Device: on the app, a push notification token so we can send alerts to your phone, and your device's time zone so sale times show correctly.
- Approximate location: before you pick a city, we may suggest one based on your internet connection's approximate location or your time zone. We don't use GPS unless you tap “Use my location,” and we store only the city you choose.
- Usage: we count taps on ticket links and invite links, record how you first found Face Value (website, app or a friend's invite), and keep the date you last used the app or website (the day only, to count how many fans use Face Value each week). Ticket-link counts are not tied to your account.
- Logs: our servers and providers keep standard technical logs (such as IP address, browser or device type and request times) to keep the Service secure and working. Our rate limiter holds IP addresses in memory for about a minute.
- Browser storage: the website stores your sign-in session and a few preferences in your browser's local storage. We don't use advertising cookies or third-party trackers.
How we use it
- To find the sales that matter to you and send alerts by push notification, email or calendar.
- To run your account, on the website and in the app.
- To help you when you contact us. Support actions on your account are logged so we can see what was changed and by whom.
- To understand, in aggregate, how the Service is used and to improve it: how many people sign up, what they follow, which alerts are useful.
- To credit friends who invite you. If you arrive through someone's invite link, they see a count of friends who joined, not who you are.
- To handle billing, once paid plans start.
- To protect the Service, prevent abuse and follow the law.
We don't sell your personal information, and we don't “share” it for cross-context behavioral advertising (as California law defines those terms). We don't show ads.
Who helps us run Face Value
We use these service providers, which process information only to provide their service to us:
| Provider | What they do |
|---|---|
| Supabase | Accounts, sign-in and database |
| Railway | Hosts our servers |
| Expo | Delivers push notifications to the app |
| Google, Apple | Sign-in, if you use them; Apple and Google app stores |
| Spotify | Music connection, if you use it |
| Anthropic | Reads artist names from screenshots you choose |
| Email provider | Sends sign-in and alert emails |
| Stripe and Apple (once paid plans start) | Process payments. We never see or store your full card number |
Ticket information comes from official sellers such as Ticketmaster. When you tap a ticket link, you leave Face Value and the seller's own privacy policy applies. Face Value isn't affiliated with Ticketmaster or any ticket seller.
We may also disclose information if the law requires it, to protect people's safety or our rights, or as part of a merger or sale of the business (in which case this policy still covers your information).
How long we keep it
We keep your account information while your account is open. When you delete your account, we delete your profile, places, follows, alert settings, devices, calendar picks and messages you sent us right away. A few records stay: anonymous counts (such as ticket-link taps), a record of support actions taken on the account, billing records we must keep for tax and accounting, and backups that roll off within about 30 days. Messages you send us from Help are deleted 90 days after we've dealt with them. App waitlist emails are kept until the app launches and we've emailed you; deleting your account removes yours too, and you can ask us to remove it at any time.
Your choices and rights
- See and change your information in the app (You) or on the website (My account).
- Turn off alerts of any kind in Settings, or turn off push notifications in your phone's settings.
- Disconnect your calendar in Settings. Disconnect Spotify from your Spotify account's Apps page.
- Delete your account: You › Account › Delete account in the app, or My account › Account on the website.
- Ask us for a copy of your information, to correct it or to delete it, using the contact below. We'll respond within 30 days. You won't be treated differently for making a request. California residents have these rights under the CCPA; we offer them to everyone.
Security
Information travels over encrypted connections (HTTPS). Each account can reach only its own data, and our staff access is limited to what support needs. No system is perfectly secure, so if we learn of a breach affecting you, we'll tell you as the law requires.
Children
Face Value isn't for children under 13, and we don't knowingly collect information from them. If you believe a child under 13 has an account, contact us and we'll delete it.
Changes
If we change this policy, we'll update the date at the top. For important changes, we'll tell you in the app or by email before they take effect.
Contact
Questions or requests about your privacy: email support@findfacevalue.com.